Refund & Cancellation Policy

Last updated: 1 June 2026

This policy explains cancellations and refunds for MenusForge subscriptions, operated by Software Forge SPC, a company registered in the Sultanate of Oman (commercial registration no. 1663359, licence no. L3779967) ("MenusForge", "we", "us"). It forms part of our Terms of Service.

1. Subscription billing

Paid plans (Basic, Plus, Premium) are billed in advance in Omani Rials (OMR) for each billing period. Your plan does not renew automatically. You pay once for the period you choose, and nothing further is charged to you without you starting a new payment yourself. We will email you before your period ends so you can renew if you want to continue.

2. Ending your subscription

There is nothing to cancel — because we never charge you automatically, your subscription simply ends when its paid period runs out. If you do not want to continue, do nothing and let the period expire.

• Your plan stays active until the end of the current paid period.
• When that period ends, your plan stops and no further amount is charged.
• We do not provide partial refunds for the unused part of a period, except as described below.

If you would like your account closed or your data removed sooner, email [email protected].

3. Refund eligibility

Subscription fees are generally non-refundable. We will, however, consider a refund where:

• you were charged in error or charged twice for the same period;
• a confirmed technical fault on our side prevented you from using your paid plan for a significant part of the period and we could not resolve it; or
• a refund is required under applicable Omani consumer law.

Refund requests must be made within fourteen (14) days of the charge by emailing [email protected] with your account email and the reason.

4. Early-access and free plans

Early-access or free accounts involve no payment and so are not eligible for refunds. If such a plan later converts to a paid plan, this policy applies from the first paid charge.

5. Payment processing

When online payment is enabled (via Thawani), approved refunds are returned to the original payment method. Processing time depends on the payment provider and your bank, and is typically several business days after approval.

6. Changes to plans by us

If we materially reduce the features of your paid plan or discontinue it during a paid period, we will offer you a comparable plan or a pro-rata refund for the remainder of that period.

7. Contact

Billing and refund enquiries: [email protected] — Software Forge SPC, commercial registration no. 1663359, licence no. L3779967, Sultanate of Oman.